Olympusbet Casino - 플레이어가 즉각적인 계정 폐쇄를 요청합니다.

For over a month now, I've been trying to get my account closed. I keep facing losses and can't even get close to €50 with any deposit, even though I've deposited a total of €800.

Whenever I contact Live Chat, they constantly refer me to an email address where I’m supposed to get help. I've reached out to that email over a hundred times, only to be redirected to another email address from which I never receive any response! This casino is absolutely unreliable and should be banned!!! There is no player protection here whatsoever!!! I want my account to be closed immediately!!!

Ich versuche seit über einem Monat mein Konto dort sperren zu lassen. Ich habe nurnoch Verluste und komme mit keiner einzigen Einzahlung nichtmal annähernd über 50€ und das seit 800€ Einzahlungen.

Über den Live Chat werde ich ständig an eine Mail weitergeleitet bei der ich mich melden soll, das habe ich schon 100 mal getan und von dieser Mail wurde ich wieder an eine andere Mail geleitet, von der dann garkeine Antwort mehr kommt! Dieses Casino ist zu 100% unseriös und sollte verboten sein!!! Spielerschutz ist hier garnicht vorhanden!!! Ich möchte das mein Konto endlich gesperrt wird!!!

Dear BastiRS5,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

I sent the email with the news.

Ich habe die Mail mit den Nachrichten geschickt.

Thank you for your reply, BastiRS5. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to cooperate with the casino and provide answers to their questions so they can close your account accordingly

Other option is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

I have already told the casino that I am addicted to gambling and want my account blocked. Every time they come up with a new 'excuse'.

Ich habe bereits dem Casino schon gesagt das ich Spielsüchtig bin und möchte das mein Konto gesperrt wird. Jedes Mal kommen die mit einer neuen ‚Ausrede‘.

On Friday I wrote what felt like the hundredth email asking them to block my account. This casino is the only casino that hasn't blocked me yet because they simply don't allow it.

To date, I still haven't received a response and nothing has happened. I'm addicted to gambling and I just want my account to be blocked because I stupidly keep depositing something. This casino has zero player protection!!

Am Freitag habe ich die gefühlt hundertste Mail geschrieben mit der Bitte mein Konto zu sperren. Dieses Casino ist das einzige Casino, wo ich mich noch nicht sperren lassen habe, weil sie es einfach nicht zulassen.

Bis heute habe ich immernoch keine Antwort erhalten und es hat sich nichts getan. Ich bin spielsüchtig und möchte einfach nur das mein Konto dort endlich gesperrt, weil ich dämlicherweise immer mal wieder etwas einzahle. Dieses Casino hat null Spielerschutz!!

BastiRS5, if you have a message in which you informed the casino about your gambling problem clearly, please forward it to me.

I told the casino this at least 20 times after they asked for a reason each time in the chat. On Friday I wrote it again by email. I sent the email to you.

Das habe ich dem Casino nachdem sie jedes Mal im Chat nach einem Grund gefragt haben schon mindestens 20 mal gesagt. Freitag habe ich es nochmals per Mail geschrieben. Die Mail habe ich Ihnen geschickt.

Could you please send these messages as an attachment (not screenshots)? Do you still have access to your casino account?

Dear BastiRS5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My account was blocked, but only for 1 month even though I asked for it to be blocked permanently.

Mein Konto wurde gesperrt, allerdings nur 1 Monat obwohl ich um permanente Sperrung gebeten habe.

Did the casino inform you that your account was closed only for a month?

Yes, they wrote me an email with these words:

Dear Mr Sebastian,

This email serves as confirmation of your self-exclusion request. We have successfully excluded your account and this exclusion will remain in effect for 30 days.

Ja, sie haben mir eine Mail mit diesen Worten geschrieben:

Sehr geehrter Herr Sebastian,

diese E-Mail dient als Bestätigung für Ihren Antrag auf Selbstausschluss. Wir haben Ihr Konto erfolgreich ausgeschlossen, und dieser Ausschluss bleibt für 30 Tage gültig.

Please forward me this email.