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Hi there. I played the game Ghost Slider I got 20 FS. At number 20 he extended by another 20, at game 36 he extended to 80 so another +40. When I was shooting number 42. Suddenly the connection was gone. My winnings by then are around 48 € and still spin 38 spins. When I clicked back into the game, everything is gone. After an hour of portraying me as a liar of the support staff I was promised that the technicians would take care of it. I just got an email that there are no errors🥵🥵🥵🥵😡😡😡😡😡😡😡. These are ice cold cheaters! I once had the same problem at Lapalingo. Also stress with the support but after a week I was able to continue my free spins where I was interrupted! The support actually wanted me to take a screenshot of the missing profit🥵🥵🥵🥵😡😡😡😡😡😡😡.

Hallo. Ich Spielte das Spiel Ghost Slider ich bekam 20 FS. Bei Nummer 20 verlängerte er um nochmal 20 bei spiel 36 verlängerte er auf 80 also nochmal +40. Als ich Nummer 42 Drehte. War auf einmal die verbindung weg. Mein gewinn bis dahin etwa 48€ und noch 38 Spins zu drehen. Als ich mich wieder in das spiel klinkte istr alles weg. Nach einer Stunde mich als Lügner hinstellender Mitarbeiter des Supportes wurde mir versprochen das sich die Techniker darum kümmern. Ich bekam gerade eine Mail das es keine Fehler gibt🥵🥵🥵🥵😡😡😡😡😡😡😡. Das sind Eiskalte Betrüger! Ich hatte das gleiche Problem mal bei Lapalingo. Auch Stress mit dem Support aber nach einer Woche konnte ich meine Freespins dort vortsetzen wo ich unterbrochen wurde! Der Support wollte Tatsächlich das ich einen Screenshot vom fehlenden Gewinn mache🥵🥵🥵🥵😡😡😡😡😡😡😡.

Dear Tilo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Tilo,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.