Playamo Casino - 플레이어가 돈을 잃은 후 사용할 수 없게 된 게임에 대해 불만을 표시합니다.

I played a game named Jack and the Beanstalk one day. It was noticeable that the game got stuck again and again. After all, I had gambled on it in 1300. Wanted to pay out the profit of 3000, suddenly rejecting the payout (Unclear why). Why the devil wants so, then kept gambling until everything was gone. The next day want to play again, the message comes that the game is not available in my country. -> Support asked, since when the game is not available in Switzerland -> Answer Support: That was a very long time. I said that yesterday I had lost 1300 € in the game, if it was a software error and want compensation and I will consult a lawyer. Suddenly everything was revoked. And the game is now no longer findable. Then contact the VIP support. Nonsensical phrases and ridiculous FreeSpins (wager 0.01 €) received. Otherwise no refund received.

Ich habe an einem Tag ein Spiel Namens "Jack and the Beanstalk" gespielt. Auffällig war, dass das Spiel immer wieder hängen geblieben ist. Letzlich hatte ich 1300 darauf verspielt. Wollte den Gewinn von 3000 auszahlen, plötzlich zurückweisungen der Auszahlung (Unklar wieso). Wies der Teufel so will, dann halt immer weiter gezockt, bis alles weg war. Am nächsten Tag nochmal spielen wollen, kommt die Meldung das Spiel sei in meinem Land nicht verfügbar. --> Support gefragt, seit wann das Spiel in der Schweiz nicht erreichbar sei --> Antwort Support: Das sei schon sehr lange so. Darauf meinte ich, dass ich gestern 1300 Euro in dem Spiel verloren hatte, ob es sich um einen Software fehler handle und eine Entschädigung wolle und ich einen Rechtsbeistand befragen werde. Plötzlich wurde alles widerrufen. Und das Spiel ist nun nicht mehr auffindbar. Dann den VIP Support kontaktiert. Unsinnige Floskeln und lächerliche FreeSpins (Wetteinsatz 0.01€) erhalten. Sonst Keine Rückerstattung erhalten. 

Thank you very much for submitting a complaint through our website.

Based on the T&C, the casino has the right to change or withhold any game whenever they decide to do so. If I understand it correctly you were able to open this game and play it while winning nice money. Then you attempted to request withdrawal in casino cashier but your withdrawal was from some reason rejected. After that you continued to play and lost.  If this is how it happened then from our perspective these losses are legitimate. The fact that game was accessible even if it shouldn't be (due to an error in casino software) doesn't make your losses illegitimate and thus you are not eligible for any refund. Please correct me if I understood something wrong. 

Regards, Matej

Unfortunately, we’re forced to reject this case since the player doesn’t communicate with us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

If the player changes their mind, they have an option to reopen this case anytime.