Posido Casino - 플레이어가 출금 요청 시 지연을 겪고 있습니다.

I have made 3 withdrawal requests of 500 euros to the card I used for the deposit, and the process has not proceeded after 2 days. The live chat is not working. I still have 3000 in my account and I am very worried that I will face difficulties according to the reviews I read on your site.

εχω κάνει 3 αιτήματα αναλήψεις των 500 ευρο στην κάρτα που έκανα την κατάθεση κ δν έχει προχωρήσει η διαδικασία 2 μέρες το live chat δν λειτουργεί έχω αλλά 3000 στο λογαριασμό μου κ πολύ φοβάμαι ότι θα δυσκολευτώ σύμφωνα κ τις κριτικές που διάβασα στο δικό σας site

Dear Theodorosgoumenos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas