Posido Casino - 플레이어의 출금이 지연되고 계정 접근이 거부되었습니다.

I've been trying to withdraw funds from posido casino since march 26th and now the 28th I asked them regarding my funds and said 3 business days for it to be sent. And now the problem is i cannot access their website! Says access denied. This is so frustrating since they are the first casino that i experienced that is so hassle. Anyone help how to resolve this. Btw, €47 is what im trying to withdraw it's still huge money for me especially the country i live in

Dear unknowndex,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered. In order to better understand your situation and proceed accordingly, I would like to ask you a few questions:

• Could you please let me know when you registered your account and whether you successfully completed the account verification process?
• Can you specify which types of games you were playing (slots, live casino games, sports betting, etc.)?
• Were your winnings accumulated while playing with an active bonus, or were you playing without any bonus at the time?

If you have any relevant communication with the casino (emails, chat transcripts, etc.), please feel free to forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Same day registration since i created an account prior to winning the deposit money which is from a giveaway. They say verification process takes up when customer support ask me to verify.

I only played Baccarat session.

I have not used any bonus when trying to withdraw the money.

I have not used any bonus when trying to withdraw the money.

And btw, the website is already working for me. I should receive the funds as they say on march 31 (Monday) which is 3 business days after my withdrawal pls keep this open as I will check if i will receive it on monday or no

My withdrawal is still pending after quite some time waiting and based on the reviews i see here i don't think its reasonable for them to hold the money for a long time.

My withdrawal date is march 26

Today is april 1 still under review

Most review here said it took them weeks or even a month which is absurd.

POSIDO CASINO IS TRULY SCAM FOR SURE

I fully understand your frustration, unknowndex. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal.

Thank you in advance for your patience.

Ill get back to u after this week and if they dont pay ill tell you. Thank you for this and appreciated

Hi unknowndex,

I’ll be here and ready to assist further if the situation doesn’t improve by the end of the week. In the meantime, feel free to reach out with any updates.