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Hello, on 6/29/2022 I made a withdrawal to powbet 360 euros, after 3 days they told me that the withdrawal was not possible because I made it through the mastercard method, I made a withdrawal again on 7/4/2022 through the transfer bank method today is the 4th day and nothing yet... they tell me that they have a problem in the department that processes them! Can you help me get my money? I need them

Γεια σας την 29/6/2022 εκανα αναληψη στην powbet 360 ευρω , μετα απο 3 μερες μου ειπαν οτι δε γινεται η αναληψη λογω οτι την εκανα μεσω της μεθοδου mastercard , εκανα ξανα αναληψη 4/7/2022 μεσω της μεθοδου transfer bank σημερα ειναι η 4η μερα και τιποτα ακομα...μου λενε οτι εχουν προβλημα στη τμημα που τα επεξεργαζεται ! Μπορειτε να με βοηθησετε να παρω τα λεφτα μου ? Τα χρειαζομαι

Dear aggelospap90,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello aggelospap90,

Have there been any developments since our last conversation, please?

Dear aggelospap90,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.