PowerUp Casino - 플레이어의 출금 처리가 심각하게 지연됩니다.

Treating me bad for winning and slowing down the withdrawal process. They expect me to use many months/years to withdraw. Very bad customer support over a long period.

I have have 500k NOK to withdraw and they have 5000NOK max withdrawal per day and maximum 3 pending withdrawals. The problem is that they accept withdrawals maybe 1 time a week.

I have uploaded a picture that shows my withdrawal request 20.03.2025. It is still not accepted 28.03.2025. I am fully verified and have withdrawed several times. With 5000NOK limit and accepted withdrawals a few times a month it will take many years to finish my withdrawal process.

I have asked several times on mail and live chat. They excuse it with «technical problems» etc.

I recommend being careful with high stakes at this casino.

Dear Norwegiangambler,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PowerUp Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Were there any successful withdrawals you made before 13/03/2025 coming from the same win?
• Were you in contact with the casino support regarding the delay? What response have you received?
• Have you accumulated the winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I just have to mention I have the exact same problem at sg.casino which is the same owners I guess. Because I had the same Vip manager at both.

Were there any successful withdrawals you made before 13/03/2025 coming from the same win?

Yes, I have been able to do many 5000NOK withdrawals. But it just takes longer and longer between each accepted one now.

Were you in contact with the casino support regarding the delay? What response have you received?

Yes, they have only said it is a part of their terms etc. And many times they do not reply either.

Have you accumulated the winnings with the help of a bonus?

No, it was raw balance. I have recieved cashbacks from my losses before, maybe some of it was from that. But the cashback is without wager there.