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I have requested a withdrawal of 2000. They keep asking for documents which I send, but the withdrawal is still pending. In addition, I cannot visit the page because I get a message that the entry is not secure.

Εχω ζητήσει ανάληψη 2000. μου ζητάνε συνεχώς έγγραφα που τους στέλνω αλλά παραμένει εκκρεμής η ανάληψη. επιπλέον δεν μπορώ να επισκεφτώ τη σελίδα γιατί μου βγάζει μήνυμα ο΄τι δεν είναι ασφαλής η είσοδος.

Dear Lenara70,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Was your account successfully verified already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I requested a withdrawal on 4/20. I have sent all the requested documents. I don't have any information about verification and login is no longer secure whenever I can't contact anyone

Ζήτησα αναληψη 20/4. Όλα τα εγγραφα που μου ζητήθηκαν τα έστειλα. Δεν έχω ενημέρωση καμία για την επαλήθευση και η είσοδος δεν είναι πλέον ασφαλής όποτε δεν μπορώ να επικοινωνήσω με κανέναν

The takeover is still pending

Εκκρεμής παραμένει η αναληψη

Thank you very much, Lenara70, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.