Greetings! Thank you for sharing your feedback with us. We are sorry to hear that you did not have a satisfactory experience. Please know that our verification process is a standard procedure that is important for security purposes. While we understand that it may take some time, we are constantly working to improve the process and make it faster for you. Once your account is verified, you will be able to easily withdraw your winnings.

Also, we would like to inform you that each game has its own RTP (Return to Player), which means that we recommend trying out different games to enjoy the diversity. It is essential to keep in mind that RTP indicates the percentage of prizes that can be returned to you based on the funds deposited during the game. However, it is not a guaranteed amount because it is calculated from all the platforms where the game is available. We want to assure you that we collaborate with trustworthy and licensed providers who offer fair RTPs. We empathize with your frustration and hope that your next experience will be more positive.

Moreover, please provide your email address for further investigation. Thank you.