Dear mblank,

We sincerely regret that you feel this way about your experience. Ensuring a fair and transparent environment for all our customers is one of our top priorities. Allow us to address your concerns.
Regarding withdrawals, we process payouts based on the exact amount reflected in your account. If discrepancies arise, they could be due to factors such as exchange rate fluctuations, transaction fees, or incomplete verification. For large bets and winnings, our platform adheres strictly to the terms and conditions outlined in our policies, and we encourage users to review these for clarity.

As for deposits via cryptocurrency, variations may occur due to market volatility and associated transaction fees, which are common across financial platforms. However, we are committed to ensuring you receive accurate amounts and will gladly review any concerns further.

We apologize if you found our live chat or email support unsatisfactory. Providing exceptional customer service is important to us, and we will work to improve the quality of responses and resolution of issues.
Please contact us directly with your account details at info-en@1xbet-team.com, and we’ll investigate your case thoroughly. We value your trust and are committed to resolving any misunderstandings. Thank you for bringing this to our attention.

Sincerely,
The 1xBet Team

Hello mblank!

Thank you for your feedback.

All our actions have been, are, and will always be aimed at protecting our players.

Preventing money laundering is one of the areas we strictly monitor, and we regret any misunderstanding that may have occurred.

As always, we wish you all the best!

Best regards,
Pledoo team