Dear marloncelisd,

We are sorry to hear you are not satisfied with our withdrawal time and account verification procedures.

At BetandPlay, we strive to offer you the best service and the fastest withdrawals possible. We process 99% of our withdrawals within one day, and most of them in less than an hour.

However, as a licensed casino, we are required to follow certain regulations and to request the necessary documents from you as part of the KYC process and to prevent promotional abuse.

Unfortunately, we noticed that the date of birth you entered during the sign up process was not correct, so we asked you to provide us with a selfie holding an ID plus a sheet of paper with our casino name written on it. We know that this may have been a hassle for you, but it was a legal requirement to update your account.

We also want to assure you that all your documents were accepted immediately, and that your winnings were paid out without any delays 15 minutes after your account verification. The total waiting time for you between requesting your withdrawal to account verification, amending your date of birth to payout was a bit more than 6 hours.

We leave it up to Casino Guru s readers to decide, but we truly beleive that we handled your case in the best and fastest way possible.

Please feel free to contact us anytime if you need any further assistance.

Sincerely,
BetandPlay Casino