Thank you for your feedback! We apologize for the inconvenience you have encountered.
Still, we would like to clarfiy this situaiton. You have made a withdrawal request to the bank card. Due to some technical difficulties, we were not able to process this withdrawal request at that moment. Please pay attention to section "Accounts, Pay-outs and Bonuses", point 5.6 of our T&C - Fairspin will credit Your account back using the same method as You have previously deposited with, whenever possible [...] . In this case, it is not possible for us to complete the transaction to your bank Card, as such, we offered different alternative methods that we can reliably use to process transactions much faster, so you do not have to wait for a long time.
Thank you for your understanding and patience! We wish you a good day and good luck on our platform.