Chat service very prompt and helpful. Email support staff appear to be same as email payment staff, they respond to my emails in scripts, regardless of my query/follow-ups. I put in 4 withdrawal requests totalling $10k (Casino Max limit for VIP 4 & 5). Ive received conflicting responses between Chat staff and email staff. Chat staff gave me 2 days for review before it goes to payment team if approved for payments. I'm told by email staff my withdrawal request will take 7-10 days to review and approve or deny request, and another 7-10 days if approved for payment team to action release of funds which can take more time depending on bank for me to see the money.

I am hoping theirs no excuses to further delay my request as I have been reading the rules and running it by their Chat staff so I don't break any rules before I make my deposits. I have also screenshot chats and bonus requirements to avoid being burnt like I did by Fair Go Casino.