Dear Ruth!

Thank you for sharing your feedback. We understand your concern about withdrawal delays, especially after a big win. We sincerely apologize for any inconvenience you may have experienced and would like to explain the situation in more detail.

Firstly, the withdrawal process at our casino is subject to several important factors that may affect the time it takes to complete the transaction. Among them:

When a player wins a big sum, we have to make sure all the details are correct and secure. These procedures are necessary to prevent fraud and protect your funds. It may take a little longer, but we do our best to ensure that the process is safe.

The banking institutions we work with have their own processes and timeframes for processing transactions. Unfortunately, these processes can take a long time, and we cannot always speed them up.

Withdrawal limits are set to protect the interests of players and ensure the stability of the payment system. These may vary depending on a number of factors, including your account status, payment method and big win processing. We understand that lowering the limit from $8,117 to $1,650 per day can be frustrating, and we are working hard to review this process and make it more user-friendly for our players.

Regarding your feedback about our chat support, we also take it very seriously. We have already forwarded your complaint to our VIP department supervisor and they are working diligently to speed up the process of your withdrawal. We understand how important it is to receive your winnings on time, and we are committed to doing everything we can to speed up this process.

We appreciate your patience and cooperation, and we assure you that your complaint will not go unheeded. We are always trying to improve our service and make it more convenient for you. If you have any additional questions or needs, do not hesitate to contact us - we are always ready to help.

With best wishes,
ZotaBet Casino Team.