At first everything was fine. That is if you keep on losing. Then, a trial withdrawal (100€) worked fine like a charm, everything was completed within a hour. Then a deposit again, everything cool. Then, a withdrawal of 300€..
And then they showed the real face..
During the first 24hrs,(i was waiting again for a complete transaction within 1 hr like the first-and last time), i was told that sometimes it could take 48 hrs and if the withdrawal wasn't completed, that i should talk to them to speed things up. During the next 24hrs, i was told not to worry, sometimes it takes a little longer. 3 or 4 days after the win, suddenly my withdrawal has been cancelled by them, without any notification.
When I reached to them, they told me some nonsense about having to check with the provider if the game was fair and stuff. When i asked them which provider and what did the mean with "fair game" all i got was vague lame excuses. Reminder, that the 300€ win was not from one game. It was a little but from here and there. All these in the 24/7 chat of theirs.
When i e-mailed support, i was told the same lame excuses about checking with the provider (??) and that usually takes about 14 days (now 7) but is some cases it takes longer (to do what?).Money is still on my account, but i cannot withdraw them, they are useless to me since i'm not gonna play to them again