QuickSlot Casino - 플레이어의 탈퇴가 지연되었습니다.

On 24-03-05, I withdrew 2000 euros and received an email confirming that my withdrawal had been verified. Initially, they said it would take 1-3 bank days, then they changed it to 1-5 bank days when I inquired about the whereabouts of my money. Yesterday, they wrote

"Hi XXX

We are contacting you from QuickSlot customer support.

If you have not received by end of today12/3, Please contact us again."

This morning, at 06:08, I emailed them to ask where my funds were?

At 14:35 the same day, I still had not received any reply. But they were happy to accept more than 300 euros from me yesterday..

24-03-05- tog jag ut 2000 euro, fick mail om att mitt uttag verifierats. Först sa de 1-3 bankdagar sen sa de 1-5 bankdagar vid senare efterfrågan om vart pengarna är. Igår skrev de

"Hi XXX

We are contacting you from QuickSlot customer support.

If you have not received by end of today12/3, Please contact us again."

idag mailade jag de vid 06.08 och frågade vart mina funds är??´

14:35 samma dag fortfarande inte fått något svar.. Men de tog gladeligen emot 300+ euro från mig igår..

Dear haki167,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards

Veronika

Dear haki167,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.