QuickWin Casino - 플레이어의 계정 폐쇄가 지연되었습니다.

Thankfully, after my gambling addiction relapsed, I reacted immediately and requested self-exclusion/account closure. The casino didn't respond despite repeated inquiries. As is often the case with gambling addiction, I lost another €700. That was on March 6th. Today, the account still hasn't been closed. I want my deposits back and the account closed.

Ich habe nach dem Rückfall meiner Spielsucht gott sei Dank sofort reagiert und den Selbstausschluss/Schließung des Kontos deswegen beantragt. Das Casino reagierte trotz mehrfacher Nachfragen nicht. Wie das dann mit ser Spielsucht so ist, habe ich noch einmal 700 Euro ca. verspielt. Das war am 6. März. Heute ist das Konto immer noch nicht geschlossen. Ich möchte die Einzahlungen zurück und dass das Konto geschlossen wird.

Dear JTsch,

Thank you very much for submitting your complaint.

I’m sorry to hear about what you’ve been going through. It’s truly frustrating when a casino doesn’t act promptly on a self-exclusion request, especially when you reached out immediately. I appreciate you taking the time to share your experience with us.

To better understand your case and move forward, could you please provide the following details?

• How exactly did you request the self-exclusion? Was it through email, live chat, or another method?
• Do you have any proof of your request (e.g., emails, chat transcripts, or screenshots)?
• Have you received any response at all from the casino, or have they completely ignored your messages?
• Have you made any further attempts to contact them after March 6th?

If you have any relevant communication with the casino, you’re welcome to forward it to petronela.k@casino.guru so we can review it.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela