Raging Bull Slots Casino - 플레이어가 예상치 못한 보너스 플레이 스루 요구 사항에 반대합니다.

My issue is not so much with the deposited amount as it was with the bonus I accepted with that amount.

I accepted the bonus that is shown in the screenshot the code was SURGEWINS. Today I had to chat in to get my cash back awarded and they informed me it would be a 40x playthrough. I never accept a bonus with a playthrough for this reason. The chance of winning over $18k is almost slim to none.

My argument is I thought it would be the same as one of their match bonuses, and the amount I received today just would not be cashable. No where did it mention a 40x playthrough and no where in their terms and conditions does it mention cash back awarded via a bonus. It mentions weekly and monthly cashback but thats it.

I spoke to an Eve, who even called me, and she tried saying that the section "No Deposit Bonus" says 40x playthrough and it does. But to me this is not a deposit bonus. I made a deposit and as a result of that I got this. And at one point she even said, "that bonus has no playthrough."

All the other bonuses that have a playthrough it's listed, just seems odd that this one doesn't until after the fact. The first representative said "we can't change the rules of the bonus." Yet to me, that is exactly what they are doing!

Hello SoMoteItBe,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru? How much is the current wagering % of the bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yea I don't care to send my history and my account was verified some time ago I'd say over a month or so.

I spoke to them via phone the night I made the complaint here. I went ahead and played through the amount that was on there and even though it was q 40x playthrough I was only $1k shy of completing it. But what bothers me is if that amount was as I thought it was I could have withdrawn avogt $2k because at one point my balance was $2400 so if they had removed the $400 as a noncashable bonus that still would have left me with quiet a bit.

Hello SoMoteItBe,

When exactly did you finish the "SURGEWINS" bonus as based on your history, you claimed multiple bonuses afterwards.

No sir that's not correct. That was the last bonus I've took because that was last deposit I made. The way it worked was you made deposit today and got a % match, and then tomorrow you got so much cash back. That's what the $465.00 is that's on there. The only other thing that's on there is the so many spins a day for X number of days from other bonuses in past and I think perhaps a weekly cash back amount. But the playthrough technically was never completed. It was almost completed. My argument is there never should have been a playthrough. The $465 should have been like a bonus amount, not cashable, but anything over that amount should have been cashable. Because the bonus description said nothing about a playthrough and their terms and conditions only mentions weekly Cashback and monthly Cashback.