Raging Bull Slots Casino - 플레이어가 확인 절차에 대해 질문합니다.

i dont find it the needs of askuing us to deposit 1st before withdrawal??

n asked for our C card to be taken photo front n back

.

when we cant even communicates with them

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure.

Do I understand correctly that your winnings have been accumulated from a No Deposit bonus solely?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear blackjack44,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.