Rajbet Casino - 플레이어의 계정은 폐쇄되고 상금은 압수되었습니다.

i have a rajbet account. i got freebet on my account of rs.500 when i logged in today and i placed a bet and won rs.1200. then i requested for withdrawal on my bank account. but after a while i tried to login again for check my withdrawal status then it showing my account banned and forfeited my winning money. i contacted customer service. they told me i have multiple accounts. that's why banned. decision cannot be reverse. but i have only one account on my name and my device. my rajbet account was not verified. but i am ready to verify my account if they need to verify. i also ask them to take verification of my account but they are not giving any chance. this is full fraud and scam.

Dear laksh135,

Thank you very much for submitting your complaint.

To help us better understand and assist with your case, could you please provide some additional information?

• Could you clarify if you have received any communication from Rajbet that specifies the evidence they used to determine that you have multiple accounts?
• Have you previously attempted any verification of your account before this incident, or was this your first time encountering the requirement?
• Could you let us know which games you were playing? From your message, it sounds like you placed a sports bet, but if there were other games involved, please let us know.
• If possible, could you share any relevant screenshots or messages from Rajbet’s customer service regarding their decision to ban your account? My email address is petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

They didn't provide me any evidence on my multiple accounts. Many times I said them that I have no multiple accounts.only one account I have but they are not listening my concern.

No. Previously I didn't attempted any verification regarding my rajbet account because they never asked me to do verify my rajbet account.

Yes I played sports. Because freebet only can be use on sports. I used it on football sports.

Yes I sent two screenshot of rajbet customer care chat regarding my account banned issue on your given email id petronela.k@casino.guru

Please check.

Hi laksh135,

We’ll reach out to the casino to request supporting evidence. Before we do, could you please confirm if, to your knowledge, there’s any possibility that a family member or neighbor may have opened an account using the same IP address, device, or email address as yours?

If you have any relevant communication, please forward it to petronela.k@casino.guru.

Please also note that if the issue becomes specific to sports betting, we may not be able to assist further, as we currently don’t have a department that handles sports betting-related matters.

Thank you for your understanding.

No. There is no possibility that a family member, neighbors have opened an account using same IP, device or email address. Because i have only one account and it is registered with only my ip address, my email address and my device.

Thank you very much, laksh135, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello laksh135,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Rajbet Casino representative to join this conversation and participate in resolving this complaint.

Dear Rajbet Casino,

Could you state why the player's account got blocked and winnings confiscated?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello laksh135,

I contacted the casino representative outside of the complaint thread and will extend the timer by an additional three days.

Your patience is much appreciated.

Greetings from Rajbet ,

Laksh135, we are very grateful that you took the time to fill in this complaint. It is very important for us to receive feedback from our players in order to improve the service we provide and satisfy our players at the highest level.

After a deep analysis, the information was confirmed that this account is one of the discovered group of multi-accounts.

We will be happy to provide all the information you need privately, kindly, provide the email where we can send you the data.

Kind regards,

Rajbet team

Dear Rajbet Casino,

Thank you for your response and the information provided.

You can send the evidence to my email address stefan.m@casino.guru.

I'll be awaiting your reply.

Greetings from Rajbet ,

We have sent you the necessary information by email

Kind regards,

Rajbet team

Dear Rajbet Casino,

I have responded to your email.

I'll be awaiting your reply.

Greetings from Rajbet ,

We are so sorry, totally forgot to attach the screenshots.

Have sent you the necessary information now.

Kind regards,

Rajbet team

Dear Rajbet Casino,

Could you send me the screenshots in higher quality as the images are currently unreadable?

Thank you very much in advance and I'll be awaiting your reply.

Greetings from Rajbet ,

Kindly, check your email, we have just resend the required files

Kind regards,

Rajbet team

Dear Rajbet Casino,

I have responded to your email.

I'll be awaiting your reply.

Greetings from Rajbet ,

Have sent you the necessary information.

Kind regards,

Rajbet team

Hello laksh135,

I have received the evidence from the casino proving that you have multiple accounts. They were both funded by the same deposit details and there were used the same bonuses, which would have been impossible to use with just one account. I am afraid there is nothing that can be done from our side and we have no other option but to reject this complaint.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.