Raze Casino - 플레이어의 KYC 검증이 지연됩니다.

KYC verification for my proof of residence is not being approved.

No matter how many times I explain, they don't understand.

KYCの住民票を承認してくれない

何度も説明しても理解しない

Dear hirokann0525,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your home address seems to be the only issue here? Have you provided any other documents and have they all been approved?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina