RichPrize Casino - 플레이어가 보증금 전액 환불을 요청합니다.

Hi

i opened an account with this casino few months back. I was deposited and lost above amount but when I checked the transactions of my account the history shows Parimatch berahat betting. I was self excluded in Parimatch brands before because of gambling addiction. Parimatch and richprize running under the same management as well. Richprize doesn’t even have a license they cheated the players including me with fake license. They let me open a new accounts even though knows my addiction very well. I need your help to my deposits refunds because it was responsible gaming violations. May be I am lodging more complaints the same rules because I was abused by the casinos with misused my addiction. Please

help me this.

Dear Anto1318,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that there is no such thing as a sister casino if you choose a gambling establishment that operates without a valid license. Could you please advise if you have requested self-exclusion or an account closure from this specific casino in the past?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Anto1318,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.