Richville Casino - 플레이어의 계정 폐쇄 요청이 거부되었습니다.

I ask chat support close my account couple times but they dont wanna do it. Finally they ask me to send email to support email box and tell reason why i want closure.

I do that but they still dont wanna close it, just offer some bonus.

Dear JarmoM,

Thank you very much for submitting your complaint. I'm very sorry to hear about your negative experience.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino? You can reach me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika