Roby Casino - 플레이어의 출금이 지연됩니다.

Cashed out 470 march 28 and haven't received my payment.went to chat they said you have to wait a few days..still nothing..then I chat them up and they say the problem is on my banks end..which is not possible as I never received the gigadat email .I also have auto deopist so I don't need to put any passwords to accept money..this is the second time in a row they delay my payment...they said someone will email me back but this is 3rd time they say that or someone will send the gigadat information..but like I said I have auto deposit so if it had actually been sent I would have the money by now. Can you please help me thanks

Dear Ryanmc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• How long did it take for your first withdrawal request to be processed and paid out?
• Have you selected the same payment method for your withdrawal as you used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Yes I'm verified..no didn't have a match bonus..this sit is very slow to pay but usually not this slow..and methods were the same..they keep saying relevant department will email you but they never do. Thanks

Thank you for your response. Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.f@casino.guru. Alternatively, you may post screenshots here.