RocknReels Casino - 플레이어의 계정 접근이 제한되어 있습니다.

Hello, opened a new account, deposited my own 20 euros and received a bonus of 40 euros more. (200%)

Not a single game can be played, there is no live chat and on e-mail questions no answers at all last 36 hours!

Don't know what to do?

There you can see in the picture, a message in the top left corner what happens when you click on a game you want to play!

Edited by: Boris O.

Hej, öppnade ny konto, satte in egna 20 euro och fick bonus 40 euro till .( 200%)

Inte en enda spel går att spela, finns ingen livechatt och på e-post fråga inga svar alls senaste 36 timmar !

Vet ej vad ska jag göra ?

Där ser ni på bilden, meddelande i vänster hörna uppe vad händer när man klickar på spel som man vill spela!

Mvh: Boris O.

Dear BorisO,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

The screenshot you provided us with shows an error related to the currency. Could you please specify if you selected only one currency in your account? Were you able to select the currency on your own, or was it selected automatically based on your country of residence?

Am I correct in understanding that you have not been able to play any games in this casino so far and your entire deposit is untouched in your account?

When was the last time you received any response from the casino customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi again,

thank you for responding immediately, yes, euro was selected automatically (tried to change to another n but everything is fixed) and no contact with casino at all!

Have sent dozens of emails and no live sign from support!

Haven't played a single game because all games get blocking with message like you saw!

Tried using different browsers and even the mobile but the casino is completely dead!

Balance is untouched and stands at 60 euros. No live chat either!

Hej igen,

tack för att ni svarar omgående, ja, euro valdes automatiskt ( försökte ändra till en anna n men allt är fast) och ingen alls kontakt med casino!

Har skickat tiotals e-post och ingen levande tecken från support!

Har inte spelat en enda spel eftersom alla spel blir blockerande med meddelande som ni såg!

Försökte använda olika webbläsare och t.o.m. mobilen men casino är helt död!

Saldo är orörd och står på 60 euro. Ingen livechat heller!

Thank you for your response. Please forward me the emails you sent to the casino at veronika.f@casino.guru.

Have you received any reply from them since we last were in touch? Please let me know.

Hi Veronica, have forwarded several emails which were all unanswered! Soon my bonus will expire and there will be 20 euros left on my account which will become "worthless"!

Edited by: Boris O.

Hej Veronica, har vidarebefordrat flera e-mail som alla var obesvarade! Snart ska min bonus löpa ut och på konto blir kvar egna 20 euro som blir "värdelösa" !

Mvh: Boris O.

Thank you for your reply. I want to inform you that we are currently experiencing technical issues with our email servers. I hope to receive your messages soon, and I will keep you updated. Once I successfully receive your emails, I will let you know promptly.

Thank you for your patience and understanding.