Rollbit Casino - 플레이어의 철수가 지연됩니다.

I been playing on rollbit casino, almost 2 months ago exactly on "JUNE 13th" I put in a withdraw for 164,999$ and 220,000$ total of 385k rollbit keeps telling me the same thing everyday when I ask what’s the update they say "pending provider" we will contact you when withdraw is complete"

next day I ask "no update sorry"

almost 2 months of saying the same thing, I don’t understand why I have to wait over 48 days for my withdraw with no update exactly only thing they say is "pending provider" I really hope you guys can help me with my situation, I don’t know if they’re trying to scam me

Hello Floodedap,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rollbit Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account is verified, I did 2-3 withdrawals after that,

withdrawal went through with no problem, real money,

last time I spoke to them was today I asked any new update about my withdrawal they say " still no update pending withdrawal that there’s nothing they can do until "provider get back to them" which is evolution,

what I don’t understand is I made plenty of withdrawals before and bigger, never had a issue, for some reason this time it’s taking longer than 48+ days.. same response everytime I ask when is my withdrawal going to process, they reply with " no update still waiting on provider"

I just asked again for any update everyday it’s the same response.

Thank you Floodedap for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Floodedap,

I've reviewed your case and fully understand your concerns about such a long delay. I'll try my best to help you with the issue by contacting the casino.

Dear Rollbit Casino, I'd like to invite you to join this conversation and participate in the investigation. Can you please share some more information about the reasons for the player's withdrawal request to be still not processed after more than 1,5 months?

Hope to hear from you soon!

Best regards,

Natalia

thank you guys for helping me, hopefully this speeds up the process of me getting my withdrawal, been waiting for almost 2 months, it’s frustrating that rollbit only says "pending provider we will contact you as soon as we get a response"

what happens if their "provider" don’t respond at all? Then what ?

3 days til it’s exactly 2 months since I been waiting for my withdraw, still to this day same response " provider hasn’t got back to them"..

doesn’t make sense.. I don’t know how much longer I have to wait for my money

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Floodedap,

I apologize, but since we haven’t received any response from the casino regarding the issue, as per our policy we cannot continue resolving this complaint due to a lack of cooperation from the casino's side and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

Regards,

Natalia

Hi all,

we received a request from the casino to reopen this complaint:

This is now resolved, as soon as we got the all clear from the provider we sent the player's withdrawal.

Dear Floodedap, could you please inform us if there have been any updates on your case?

Regards,

Natalia

Dear Floodedap, I hope that you could provide us with some updates if there have been any?

Dear Rollbit Casino, I'd like to ask you to send any supporting evidence that can confirm that the player's withdrawal request was processed indeed. You can sen the proof to my email address natalia.b@casino.guru. Thank you.

Regards,

Natalia

Hey Natalia,

Supporting evidence has been emailed.

Thanks,

Rollbit.com

Hi Floodedap,

Could you please confirm if you have received the payment?

Thank you.

Kind regards,

Tomas

Dear Floodedap,

I hope you are doing well. I was provided with evidence from the Rollbit Casino that you should have been paid.

Could you please confirm receipt of the payment? I will extend the timer for an additional 7 days to get a reply from you.

Thank you.

Best wishes,

Tomas

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from Floodedap, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas