안녕하세요. 1월 2일에 50% 보너스를 사용하고 베팅 요건을 충족한 후 500유로 인출을 요청했습니다! 그 후, 나는 거의 11000유로에 가까운 계좌 잔액으로 하루를 마감하는 큰 돈을 얻었습니다! 다음날 조금 더 플레이했고 휴가 전에 잔액이 9500유로나 생겼습니다! 오늘 1월 12일 집에 돌아와 8일만에 계좌를 확인해 보니 잔액이 322유로나 남아있더군요! 휴가 중에 탈퇴 관련 메일을 보냈는데 답변이 없네요!!! 그러다가 오늘 채팅으로 연락을 해보았으나 답변이 없었습니다! 갑자기 이메일을 보냈다는 자동 응답이 왔는데, 저는 아직 받지 못했습니다! 그런 다음 그들은 보낸 것으로 추정되는 이 이메일을 채팅에 복사하여 보너스는 5번만 현금화할 수 있다고 명시했습니다. 이는 보너스가 42유로이므로 210유로를 의미합니다! 하지만 제가 승리하기 시작했을 때 보너스는 이미 베팅되어 있었습니다! 같은 문제를 겪은 다른 사용자들의 글을 읽었습니다. 💯이건 절대 사기입니다! 오늘 322유로를 걸었으니 취소된 인출 금액 500유로와 함께 9500유로를 더하면 총 10000유로에서 322유로를 뺀 금액이므로 9678유로를 빚지게 됩니다.
첨부된 사진은 보너스 잔액 없이 이미 7000유로의 내 상금을 보여주는 사진입니다.
Hello, on January 2nd, I redeemed a 50 percent bonus and then proceeded to request a withdrawal of 500 euros once I met the wagering requirements! Subsequently, I won a large amount of money ending the day with an account balance of nearly 11000 euros! The next day I played a little more and before my vacation, I had a balance of 9500 euros! Today, on January 12th, I returned home and for the first time in 8 days, I checked my account only to find 322 euros left in my balance! During my vacation, I sent an email regarding the withdrawal, but received no response!!! Then, I tried reaching them via chat today, but there was no reply! Suddenly, there was an automated response stating they had sent an email, which I had not received! They then copied this allegedly sent email into the chat, stating that the bonus could only be cashed out 5 times, implying 210 euros, as it was a 42 euros bonus! However, the bonus was already wagered when I started winning! I read from other users who had the same issue 💯this is absolute fraud! I wagered those 322 euros away today, so what about my 9500 euros along with the 500 euro withdrawal that were cancelled, that's a total of 10000 euros minus 322, hence I am owed 9678 euros
Attached is a photo showing my winnings already at 7000 euros, free of any bonus balance
Hallo ich hatte am 2.1 einen 50 Prozent Bonus umgesetzt und ließ anschließend einen bzw wollte 500 Euro nach Umsetzung dann auszahlen! Anschließend gewann ich sehr viel Geld und ging ins Bett mit einem Kontostand von fast 11000 Euro! Am nächsten Tag spielte ich noch ein wenig und hatte dann bevor ich in Urlaub flog 9500 Euro Kontostand! Heute an 12.1 kam ich nach Hause und schaute das erste Mal wieder nach 8 Tagen auf meinen Account und ich sah noch 322 Euro auf meinem Guthaben! Während des Urlaubes schrieb ich auch eine email bzg der Auszahlung, keine Antwort!!! Dann schrieb ich im Chat heute, kam keine Antwort! Plötzlich eine generierte Antwort sie hätten eine email gesendet, was ich verneint habe! Dann kopieren Sie mir die angeblich gesendet email in den Chat und schreiben man könnte den Bonus mal 5 auszahlen, also 210 Euro, da es 42 Euro Bonus waren! Der Bonus war jedoch lange umgesetzt, als die Gewinnen fielen! Ich las von anderen Nutzern, die das gleiche Problem hatten 💯das ist absoluter Betrug! Die 322 Euro habe ich heute verspielt, bekomme ich noch 9500 Euro plus die 500 Euro Auszahlung die storniert wurden, also 10000 Euro weniger 322, sprich 9678 Euro zurück
anbei mal ein Foto wo mein Gewinn schon bei 7000 Euro war, ohne Bonusguthaben
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