Roobet Casino - 플레이어가 결제 옵션이 비활성화되어 자금을 인출할 수 없습니다.

hey mam they are not allowing me to withdraw throgh crypto.They disbaled the crypto option from cash,banks and more payment method without any reason

Dear SHINE75849,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Roobet Casino. Please understand that the casino does not exclusively manage the variety and accessibility of payment methods. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

Could you kindly confirm if you passed the full KYC verification?

What is the current balance in your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear SHINE75849,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.