Roobet Casino - 플레이어의 계정 기능이 제한되었습니다.

Withdrawal and live casino functions are disabled on my account. They said account was under review since 26th Feb but still no update.

Dear Kingweep,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roobet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long have you been a player in the casino?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you contacted support and asked for an explanation? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have been a player since 13th February. I noticed I was blocked when I tried to withdraw my funds and it randomly said that the function was disabled. I didn't receive any notice before this happened. I accumulated my funds through Dice and live casino. I didn't use a bonus to help me get these funds. I firstly contacted Roobet when I first noticed the restriction. They said they would forward it onto the team and then said my account was under security checks/review and they would get back to me when it is completed. Then I contacted them again on the 28th Feb, and then 12th March and they gave the same responses but still haven't gave me any update yet.

Thanks for the detailed explanation.

• Have you been asked to submit any documents for verification?
• Do I understand correctly that you deposited using Litecoin?
• Could you please share with me your communication with casino support regarding the investigation of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

I apologize for the inconvenience.

I already completed Level 4 of KYC before depositing on my account. I was not asked for any documents since. Deposits were made with Litecoin.

I have now received an update from Roobet and withdrawals were re-enabled on my account however live casino access remains restricted. I would still like to dispute their final decision on this since I would enjoy continuing playing on this site if I could play live casino.