Roobet Casino - 플레이어의 계정 문제로 인해 Roobet에 대한 불만이 접수되었습니다.

Hello,

This is my first ever complaint about a casino and also last one. Long/short story and I hope I will inspire some gamblers as well with it. I start playing to roobet as a selfexcluded player from Gamstop. Why ? Because I'm a gambling addicted person with mental health issues and also burnout syndrome certificate, suicidal attempts who ruined his family and friends, inviting different stories and lies for money. I realise I need to stop after I lost everything I had into my bank account to the last penny. I'm making this complaint because I want you to do something about this so called roobet casino, because they are allowed people to sign in without any kind of id verification or kyc verification. They don't care you are a gambling addicted person and they just let you bet without any kind of restrictions and without any questions. I've played around $30000 ( more precisely $29,931.51 ) and I won $21,391.36. I'm asking the casino to refund me all my losses or offer me a settlement amount of money so I can carry on with my life and also my medical situation which is really bad at the moment. I'm also asking the casino to take legal measurement against the gambling addicted players and change the verification system they have because loads of people on the Internet suffer a lot because of this and they don't really care about it. I've tried in the last couple of weeks to talk with them on the chat but as soon as I start writing them my chat is closing automatically. I've tried to email them as well without any response and resolution. I will hire a solicitor starting tomorrow to gather evidence from all other roobet customers and formally make an official complaint to the gambling commission from UK and also their local authority. The deposit methods they are using is by crypto currencies and is not traceable and you can't track it. If you make a mistake depositing or withdrawing the funds you can recover it. Also the communication system is really bad as they don't even reply and if they do is after couple of days when it's to late as you lost all the money you have available. The casino RTP is also a lie as is not what they are saying and can prove that from all different players. They also promote this casino on different social media platforms with youtubers playing on their platform ( youtubers playing with casino money ) lying to people and making gambling addicted people to jump in with all this bonuses and offers which will later be a destaster for all of the addicted people. I'm sorry if I repeat myself but I'm shaking and I'm supper stressed because of this situation as nobody do nothing about it and every day loads of complaints are coming with the same subject which is roobet casino.

Dear Davideduard01,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roobet Casino.

Based on the information available to us the casino is licensed under GCB and isn't licensed under UKGC, and is therefore not part of the Gamstop scheme.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you informed the casino about your gambling problems?
• Is your player's account closed?

Thank you very much in advance for your reply.

Best regards,

Tomas

I’ve been self excluded with GamStop since 2019, also I had an account with Roobet before which was in the period of my self exclusion and yes I’ve reported them my gambling addiction, also reported them some malfunctions with the live table casino games which they admitted that had a problem in that period. I’ve also requested them to close my account via email in 2023. After that in 2024 I was able to reopen another account with them without any questions or signals of security from their side. They don’t ask any questions, they don’t care of any gambling addiction problems. Their deposits are in cryptocurrency and they don’t have any security measures for that. I’ve been on medical treatment for the past 2 years with burnout syndrome, panic attacks, disorder anxiety and depression. They have no support for people like me and many others.

No, my account is still active and I can login anytime and lose more money.

Thanks for the explanation.

Please note that Roobet is licensed under GCB and isn't part of the Gamstop scheme. Only casinos licensed under UKGC are mandated to take into account Gamstop registrations.

I checked the website and noticed the casino doesn't seem to accept players from the UK.

Before depositing the casino currently asks for your personal information.

• Have you provided accurate personal information when creating your accounts in the casino?
• When did you create the most recent account?
• Were any of your accounts in Roobet verified? Which verification level?

• Could you please provide evidence you informed the casino about your gambling problems and difficulties? Send this proof to my email at tomas@casino.guru

Since your account is not yet closed, as a precaution, I would advise you to request a self-exclusion due to gambling addiction again.

When applying for the self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email "Subject" should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Roobet Casino Support,

I’m writing to inform you that I wish to be excluded immediately from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@roobet.com (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments. Thank you in advance.