Roobet Casino - 플레이어의 보증금이 입금되지 않았습니다.

amount has been debited from my bank account its still not credited and no response from the support

Dear kemidirahulk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They will need to investigate, but please bear in mind that this is a lengthy process, typically taking around a month. In these cases, the casino's hands are tied. Meanwhile, I would strongly recommend refraining from depositing any more funds until the issue is resolved.

If the money was lost during the transaction, it will take some time before it is credited to your casino account. To help us investigate this issue, could you please answer a few questions?

1. Was this your first deposit with this casino?
2. Did you receive any confirmation from the casino that your deposit was received, or was there any issue with processing your payment?
3. Have you already contacted your payment provider, and if so, what was their response so far?

Additionally, could you kindly forward your payment receipt and any other relevant information to petronela.k@casino.guru for further investigation?

I hope we will be able to help you to resolve this issue.

Thank you in advance for your reply.

Best regards,

Petronela

Dear kemidirahulk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i have sent u an email with all the necessary info this is my not my first deposit i have been with them for a while but they are trying to scam me right now claiming they havent recieved the deposit or they cant even provide the details of the payment provider to me so i can directly contact them when i contacted the bank they jst told me that the transaction was succesfull so in order to get the money u gotta need to contact the reciever and make him try to refund the amount , so currently i got scammed from roobet and no longer depositing by cash in roobet.

I completely empathize with your frustration, kemidirahulk. As I have mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to provide the casino with sufficient opportunity to investigate and resolve the issue, I will extend the timeline by an additional 14 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and hope for positive news regarding your deposited funds.

Thank you in advance for your patience and understanding.

Dear kemidirahulk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.