Royal Ace Casino - 플레이어의 상금은 부분적으로 지급되었습니다.

I have played through free bonus and and won $100 after wagering, I was asked to deposit $10 via Litecoin in order to withdraw and I did so. Then I made a withdrawal request of $110 but I only received $15 and when I check transaction history it states manager withdrawal of $95 and $15 withdrawal was made to me. I don't understand as to why would the manager withdraw my winnings?

my email address is Roro******@gmail.com

Name: R**** M***.

Hello roro2010mahlaba,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Ace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How many bonuses did you claim before you deposited? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello roro2010mahlaba,

Is there any communication between you and the casino regarding this issue which you can forward to nikolas.b@casino.guru?