Royspins Casino - 플레이어의 출금이 지연되고 아직 확정되지 않았습니다.

The casino sends an email stating that the withdrawal was successful, but in reality, I have not received the funds. There is no information about the entity processing the withdrawals. There is no available information for the player regarding transaction details.

kasyno wysyła Email że wypłata zakończyła się sukcesem gdzie w rzeczywistości nie mam środków z wypłaty. Brak informacji o podmiocie ktroy przetwarza wypłaty. Brak jakich kolwiek dostępnych dla gracza informacji o szczegółach transakcj

Dear Wioletta3087,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal request?

Have you made any successful withdrawals from this casino before?

Could you please confirm whether you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika