Ruby Slots Casino - 플레이어의 계정 확인에 어려움이 있습니다.

Used a no deposit bonus. Play through all requirements when I try to withdraw. It won't let me verify my identity.

Dear johnnieskelton5,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate and clarify what seems to be the problem with verification?

I will be waiting for your reply patiently.

Best regards,

Kristina

Dear johnnieskelton5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.