Shuffle Casino - 플레이어가 계정에 로그인할 수 없습니다.

They are refusing to let me log in to withdraw my funds

Se recusam a deixar eu fazer login para sacar meus fundos

Dear franxbet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I had the account deleted with funds available for withdrawal related to the airdrop. Old account registered several years ago. They refuse to grant access.

Tive a conta excluída com fundos disponíveis para retirada referente ao airdrop. Conta antiga registrada a vários anos. Eles se recusam a liberar o acesso.

Hi franxbet,

• Could you please advise what you mean by "old account"?
• Was your account fully verified?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

Thank you.

Yes fully verified. I requested self-exclusion but not permanent. They suspended it and now I can't access and withdraw my funds.

Sim totalmente verificada. Eu solicitei a autoexclusao porém não permanente. Eles suspenderam e agora não consigo acessar e sacar meus fundos.

Hi franxbet,

Do I understand correctly that you opened a new account when you discovered your previous account wasn't accessible?

Thank you.

Dear franxbet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.