Shuffle Casino - 플레이어의 계정이 제한되고 자금이 잠깁니다.

Hi, after playing in the Shuffle casino for ~15 days and placig one successful withdrawal, at one point , probably after 200 k turnover, my account gets dissabled for betting and withdrawal. I have made 3000usdt deposit and my balance is 7200 usdt .They asked me to pass address verification, which i did next day, and it was approved successfully. I thought all is fine with my account, but it remained restricted. Support says documents need to be manually reviewed, and they repeat this for nearly 10 days now. They dont give any timeframe and they have locked my funds without any reason and explanation. I cant bet or withdraw. I have attached photos from the chat with them and from the message that they send me every time i text them. I feel they wanna scam me and use my money for a long period of time. It is not normal to lock a persons funds, no explanations given , no time frames given, to a fully verified account. Please help me.

Dear Borismmarkov,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.