Slot Heist Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

I submitted my request for a withdrawl on 3/6 and have been getting nothing but the run around with it. Initially when I created the account I had an issue with a deposit and got whatever reason the chat stopped working so I made another account JUST to chat with the support team, Hannah on their support knows this. Then they want to claim there’s an issue with my withdrawl because I had a duplicate account, I never played or deposited on the 2nd account. They keep saying they need more time to check but it sure seems like a delay tactic. I see the last person had the same issue. I want my $1000 withdrawl processed, they also have my KYC documents.

Dear Nomadant,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No, they have my KYC and everything, everytime I contact them they say to wait and delay things further. The site advertises instant payouts. I have chat transcripts saved as well.

So this case be closed, persistence paid off and in the end they gave in and sent me what was rightfully mine, the full $1000 withdrawl. I still think everyone should stay far far away from this casino, it shouldn’t be this hard to get a withdrawl sent.

Dear Nomadant,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru