Slot Madness Casino - 플레이어의 탈퇴가 지연되었습니다.

Ok so ive requested a withdraw and they approved it on Apr. 20th which is over 10 days ago and i haven't heard anything from them..

Dear 601studioproductions,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes i have done the verification and everything for them the funds have been approved and should have been sent from what there policy states.. no i havnt made any withdrawals from them

Thank you very much for your reply, 601studioproductions. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear 601studioproductions,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.