SlotHunter Casino - 플레이어가 계정 확인을 완료하는 데 어려움을 겪고 있습니다.

Despite the green verification, another receipt was requested with the withdrawal request. The casino insists on the receipt with deposit 04/23/22 13:56 UTC but I submitted the receipt 15:56 (CET S is plus 2 hours). Nevertheless, the payment is refused because of the receipt. There's a lot of fraud going on here

Trotz grüner Verifizierung wurde bei Auszahlungsantrag ein weiterer Beleg angefordert. Das Casino besteht auf den Beleg mit Einzahlung 23.04.22 13.56 UTC ich habe aber den Beleg 15.56 eingereicht (MEZ S ist ja plus 2 Stunden). Trotzdem wird die Auszahlung verweigert wegen des Beleges. Hier ist wohl schwer Betrug im Gange

Dear idobins56,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes everything, it's just about the deposit slip for 100 euros from 23.4.2022 13:56 UTC, but I can only send the one from 15:56 because here is CET S and that's 2 hours later. I've tried to explain, but to no avail. I also sent them the receipt from 15.56 CET S. ID card address phone are all already green and confirmed in my account.

Ja alles, es geht nur um den Einzahlungsbeleg über 100 Euro vom 23.4.2022 13.56 Uhr UTC, ich kann aber nur den von 15.56 senden, da hier MEZ S ist und das sind 2 Stunden später. Habe versucht das zu erklären, leider vergebens. Den Beleg von 15.56 MEZ S habe ich denen auch gesandt. Ausweis Adresse Telefon sind alle bereits grün und bestätigt in meinem Account.

Thank you very much, xidobins56x, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks

Danke

Hello xidobins56x,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite SlotHunter Casino to join the conversation and participate in the resolution of this complaint.

Dear SlotHunter Casino,

Can you please clarify exactly what is required for the player to be able to complete the verification process?

Thanks for the help and support.

Danke für die Hilfe und Unterstützung.

Greetings idobins56 and Casino Guru.

We looked into the case and found the provided documents sufficient for verification. The player can make a new withdrawal of their winnings. We would also like to apologize for the delay with verification.

Best regards,

SlotHunter Casino

Thank you, that would have been quick. Have requested payment, let me know if it works. Thanks again

Vielen Dank, das wäre ja schnell gegangen. Habe Auszahlung beantragt, gebe Bescheid wenn es klappt. Nochmals Danke

Hello SlotHunter Casino,

Thank you for the information and your prompt response.

Dear idobins56,

Please do confirm when the payment has been received.

Payment received, thanks for the help and support. Thanks

Zahlung eingegangen, vielen Dank für die Hilfe und Unterstützung. Danke

Dear idobins56,

I'm glad to hear that your issue has been resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.