Slotmaniax Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

Good day, I am writing to complain about my withdrawal request, which has been pending since October 22, 2023. I was told there was a limit of up to 72 hours, but it's already been over 72 hours. I've contacted chat multiple times and still nothing! This is shameful!

Bom dia, venho aqui reclamar do meu pedido levantamento, pendente desde o dia 22/10/2023. Disseram que tinha limite até 72 horas, passou as 72 horas já fui várias vezes ao chat e até agora nada! Uma vergonha!

Dear Diogocsmmm1910,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I still haven't received anything and the withdrawal is still pending.

Continuo sem receber nada e o levantamento continua pendente.

Dear Diogo,

We sincerely apologize for the less-than-satisfactory experience you encountered with our casino. Our financial team is dedicated to expediting withdrawal requests, but it's important to note that each withdrawal is individually reviewed to ensure the safety and security of our players.

Withdrawal requests typically require a minimum of 72 hours for processing, though in some cases, it may take longer. Our Terms and Conditions state, "Withdrawals shall be provided within 7 (seven) days after completion of KYC and approval of Your Account."

After conducting a comprehensive review of your account, we have observed that you initiated a withdrawal request on October 22nd. Since the withdrawal request was made on a Sunday, our financial team began the review process on the following Monday. Considering the timeline from October 22nd, today marks the 8th day since you submitted your withdrawal request.

We would like to inform you that the status of your withdrawal will be updated today.

Once again, we deeply regret any inconvenience this may have caused you. Our ongoing commitment is to make your experience as enjoyable as possible at our casino. If you have any questions or require further assistance, please don't hesitate to reach out to us via email or our live chat.

We appreciate your understanding and look forward to providing you with an improved gaming experience in the future.

Sincerely,

SlotmaniaX Casino

Dear Diogocsmmm1910,

Have you received your withdrawal from the casino yet?

Dear Diogocsmmm1910,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I already received it, thank you very much

Sim, já recebi muito obrigado

Dear Diogocsmmm1910,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru