Slots 7 Casino - 플레이어가 검증을 통과하기 위해 고군분투하고 있습니다.

They ask for the same documents over and over again. I have sent them. Everything that the ask me for. About Ten times all the do ask me to send it again and again.

Dear 1108danny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players.

Which documents have you provided and when exactly? Have you received any statement from the casino explaining why your documents are not approved?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your email, 1108danny. Do I understand correctly that you have been trying to pass the verification for 9 months?

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Dear 1108danny,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.