Slots 7 Casino - 플레이어가 상금을 인출하기 위해 고군분투하고 있습니다.

iv tried to withdraw 900 600 which was won on a chip then I deposited I was told I can only get 300 out. tried to withdraw that after been told that in several conversations with online help. now I'm told there's a $5 clause and to get any winnings it had to be under $5 when I deposited. which i can not find in the terms and conditions only states to receive a promotion your account has to be under $5. so now I'm missing the 300 out of my account I played some more and now 900 is also there. so I have to waste it all and deposit and hope to win again? it's just not right considering I played threw all the wagers they told me and now it's just excuse after excuse. what am I supposed to.do to ever win anything I'd I crnt take.any winning

Additional comments from the player:

"hey I received the 100 free chip which I won off I decided to deposit $30 when I had roughly 600 in my account won off the chip , I didnt ask for a bonus I guess they added it anyway, which I played threw the wager for that also. while waiting 2 weeks for the 1400 I tried to withdraw I was told I had gone over the limit and only 10x the deposit could be paid out so in the mean time they gave me a chip for using master card etc. the withdrawel after speaking to a 3rd person was credited back to my account so I tried to withdraw the $300 I was allowed to. and still.i have a pending withdrawal, so I asked live chat in which the disconnected me several times , if emailed had no reply also. so I get online chat again and I'm told I can not withdraw because I was to deposit only when account was less than $5 , this is not in the terms and conditions for withdrawal only that u can not receive additional bonuses unless lower than $5.

so the $300 is still pending and 994 still in my casino account. so even though I wagered deposited , and been told several different things the money in my account just becomes useless? even though what I'm told does not at all make sense I have some screenshots of there terms and conditions. and 1 of an one chat where he tells me it's all wagered etc"

Dear Emma,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise which bonuses you have activated? Ideally, please forward your cashier and bonus histories along with any relevant communication between you and the casino to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Emma, for forwarding all the relevant screenshots. Do I understand it correctly that your KYC account verification hasn’t been completed yet? 

Dear Emma,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from the player:

"I have tried to withdraw $300 several times now. I was told I was in breach for depositing while on a bonus and having more than $5 in my account at this stage I had won $1900. because of this breach they reset my account to my original deposit + bonus so I had to start again and I won $920 which i tried to withdraw $300 as max cash out is 10× the deposit. it has been 2 months and I receive a email saying I'm in breach and they are going to reset my account all over again. when this has already been done."

Dear Emma,

Please forward your cashier and bonus histories along with any relevant communication between you and the casino to petronela.k@casino.guru. Thank you very much in advance.

Dear Emma,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you very much, Emma, for forwarding all the relevant screenshots. I have checked terms and conditions, and this is what I found https://www.slots7casino.com/terms/:

"The maximum amount that a player can cash out when a deposit is made is 10 times the deposit amount. This is irrespective of the scenario whether the player has redeemed any bonus or not on the deposit amount."

That would explain why your winnings have been capped. Could you please confirm that you last deposit was $30 and you didn’t redeem any promotional offer with it? Additionally, it says you haven’t completed wagering requirements and your account is still unverified. Thank you in advance.

Dear Emma,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.