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I submitted a withdrawal on August 5. I waited 11 days and on the 16th it went to be processed. The website says it takes 10 business days to reach my account. However, we are on 20 days and I still have not received anything I have called numerous of times. I keep getting the runaround like nobody knows what’s going on they can’t tell me to keep waiting. I feel like this is fraud. I’ve received money from them in the past. This is not my first withdrawal and I’m not sure what’s going on here? It is a month later since I’ve done a request and I still have nothing.

Dear Sandyhoward,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Also, could you please advise if your previous issue has been resolved already?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost a month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Sandyhoward,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.