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I have a balance of 27,500 euros on my account, being able to withdraw 500 euros a day for a ceiling of 7k a month, I follow the institutions of the chat and keep the ceiling of 3 active withdrawals of 500 each, the problem is that I wait a week for make me pay and they keep canceling my withdrawals, telling me to resubmit,. I have and they keep canceling withdrawals, assuming they have paid me in the past with no problems, but I'm having trouble with bigger numbers, I have sent complaint emails but no one is replying here, please help me withdraw the withdrawals my money

ho un saldo di 27500 euro sul mio account, potendo ritirare 500 euro al giorno per un massimale di 7k al mese, seguo le istituzioni della chat e tengo il massimale di 3 prelievi attivi da 500 l’uno, il problema che aspetto una settimana per farmi pagare e continuano ad annullarmi i prelievi, dicendo di mandare nuovamente la richiesta,. L’ho faccio e continuano ad annullare i prelievi, partendo da presupposto che mi hanno già pagato in passato senza problemi, ma sto avendo difficoltà con cifre più grosse, ho mandato email di reclamo ma qui non mi risponde nessuno, perfavore aiutatemi a ritirare i miei soldi

Hello gabry9992014,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SlotsPalace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How many payouts did you receive and in what sums? When was the last time you received a payment or the casino contact you regarding it?

Looking forward to your answer.

Regards,

Nick

Dear gabry9992014,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.