SlotsPalace Casino - 플레이어의 보증금이 입금되지 않았습니다.

Hello, yesterday I deposited 20 euros and 19 euros at slotspalace. The money was not credited to my player account but was debited from my account. As always, I cannot reach the chat by cell phone or laptop. There is no response to emails.

Hallo habe gestern einmal 20 Euro und einmal 19 Euro bei slotspalace einbezahlt das Geld wurde meinem spielerkonto nicht gutgeschrieben aber von meinem Konto abgebucht Chat wie immer kann ich per Handy und Laptop nicht erreichen auf email wird nicht reagiert

Dear male2017,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika