Snatch Casino - 플레이어의 탈퇴가 지연되었습니다.

Hello, my withdrawal is deleyed and I don't know why, maybe because I've been using bonus not correctly? I mean I was depositing money with deposit bonus money then I was depositing real money and collecting the rewards from games I played with bonus balance at snatchcasino. I been playing slot games to be specified it was Dragon Kingdom eyes of fire from Pragmatic Play and Kochbuch from swintt. I don't know if this is break of your rules. I'm really sorry I if break any. Please don't be so mean to me Thanks`

To make sure that this is me I'm sending some screenshots with proof of using this account.

Dear artystycznyarty,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Were any winnings removed from your balance?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Have you contacted the casino and asked for assistance? With what result?

Looking forward to hearing from you.

Best regards,

Tomas

Hey I want to cancel this complaint and delete if you can problem is already fixed with casino thanks bye

Dear artystycznyarty,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru