Spin Fever Casino - 플레이어의 보증금이 적립되지 않았습니다.

On 10/11/2023, I deposited 20 Euros and 30 Euros into the Spinfever casino.

The money was transferred via Giropay and debited from my checking account.

The credit to my gaming account has not been received to this day.

The support and email contact are not helping me at all and are just stringing me along.

I ask for help.

Thank you

Am 10.11.2023 zahlte ich 1x 20 und 1x 30 Euro bei dem Casino spinfever ein.

Das Geld wurde per giropay überwiesen und meinem Girokonto belastet.

Die Gutschrift auf mein Spielerkonto bleibt bis heute aus.

Der Support und Email Kontakt hilft mir überhaupt nicht und hält mich hin.

Ich bitte um Hilfe.

Danke

Dear Mucki,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Mucki,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.