Spin Samurai Casino - 플레이어가 자금을 인출하기 위해 고군분투하고 있습니다.

I have not been able to start withdrawing my winnings the withdrawal process they keep telling me to use will not except my bank detail that they have verified and approved. I have tried to withdraw other ways also with no sucess at all. $120000 of the winings was a jackpot win which i read in the fine print should be a lump sum withdrawal i believe correct me if im wrong. account is fully verified help me please.

Hello amdawson84 ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Samurai Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account has been fully verified since the 24 april ihave

I have deposited $18000 real money though my visa card

And i spoke to the casino tonight about the trouble im having with it not accepting my bank details and also spoke to the to confirmation that my account was fully verified to make sure that wasnt the issue with the withdrawal process

fully verified as per screen shot

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Also if the bank transfer is not working, I would recommend to try a different method to cash out your balance.

Every time i try to cashout a different way they cancel it and tell me to use bank transfer then when i try to use my bank details it wont except them. They dont mind taking deposits in any form of payment

When I put my details in to do a bank withdrawal it comes up with true in red under the bsb and then it dosnt do anything when I press cash out

Thank you amdawson84 for all the information provided so far. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Cheers i had to give them more id on monday but still had no luck with withdrawing yet.

Hello, amdawson84,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Spin Samurai Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Spin Samurai Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Has his account been fully verified? If not, what steps should he take to complete the verification and withdraw the winnings?

Thank you in advance for providing the information.

Good Day DirtyDaws and Branislav,

Thank you so much for bringing this to our attention.

I have taken a look into the account and am able to see a successful withdrawal on the account that was completed on 10 May 2023 as well as a current pending withdrawal on the account at the moment that is being assessed.

If there is any further information regarding this withdrawal, please do not hesitate to ask.

Sincerely,

Spin Samurai

All of a sudden thanks casino guru and spin samari yesterday i had the first withdrawal come through and and another one cancelled and i resumitted another one hopefully smoth sailing going forward. See how the next withdrawals go. Regards andrew

And now they cancelled my last withdrawal 1200 again so i have tried again for 1500 which is what they said im alowed to withdraw daily

Hello DirtyDaws,

I have taken another look at your account and can see your most recent withdrawal has been approved and was successful as well.

I can confirm that the reason it was declined previously was due to the fact that you needed to make a withdrawal via Crypto as this was the way you had deposited. Once you had successfully made a deposit via your bank card, we were then able to approve the withdrawal via bank transfer after verification. I hope this clears up any confusion for you.

I hope you the best of gameplay and luck!

Sincerely,

Spin Samura

Alright. Thank you both for your replies and updates, and I am sorry for the delay.

Dear DirtyDaws,

Can you please confirm your latest withdrawal was successfully processed? What is the status of the issue?

How much of the disputed amount was paid and how much remained in your casino account balance? Is the process of withdrawing continuing with no problems?

Dear DirtyDaws,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, based on the information provided by the casino, we will consider the complaint resolved.

Greetings all,

Based on my previous posts and the information provided by the casino, we consider the complaint resolved. Therefore, I will now mark it as 'resolved' in our system.

Thank you, Spin Samurai Casino, for your help and cooperation.

Best regards,

Branislav, Casino.guru