Spinanga Casino - 플레이어의 계정은 폐쇄되었지만 자금은 여전히 사용할 수 있습니다.

I requested my account to be closed as I believe this casino to be a cheating scamming rogue casino.Support emailed me back after Xmas 26/12/24 said my account was closed I then forgot about it then recently I jumped back on forgot about this was able to log in no problem no questions asked and deposited 815 dollars of my money to only be robbed again and wanted my account closed again to which they refused over chat that's when I started to remember I searched my emails and found that it was already closed....these people are preying on problem gamblers like myself without a care in the world Curacao authorities need to do a better job and stop turning a blind eye I want all fion not unds back since the 26;Dec 24 815$ I didn't want to play that's why I closed account so they should be supporting my decison not ignoring it and allowing me to gamble this a serious breach of safe gambling and harm

Dear Tappychappy9,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please specify the reason for closing your account?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika