Spinanga Casino - 플레이어의 계정이 예기치 않게 폐쇄되었습니다.

Hello, I deposited 75 euros on Monday, and a few hours later I couldn't log in anymore. I haven't claimed a bonus or anything else. In the live chat, they told me it was an administration decision. I've sent several emails since Monday, requesting a refund. Not a single response yet. I hope someone here can help me.

Hallo, am Montag habe ich 75 Euro eingezahlt, wenige Stunden später konnte ich mich nicht mehr einloggen. Ich habe weder einen Bonus oder sonstiges in Anspruch genommen. Im Livechat sagte man mir, es ist eine Entscheidung der Administration. Ich habe seit Montag mehrere Mails geschickt, damit ich mein Geld zurück erhalte. Nicht eine Antwort bisher. Ich hoffe mir kann hier geholfen werden.

Dear AK1982888,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Was there any gaming activity? How much was your deposit and the balance remaining on your balance?
• Did you fill out your player's profile with accurate personal information?
• Which payment method have you used for the deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I deposited €75 via Funid on Monday and haven't played anything up until then. A few hours later, I tried to log in, but it wouldn't work. No explanation as to what might have happened. Of course, I entered my correct details. Before that, I'd always been able to withdraw without any problems. The account closed overnight. There are €75 in the account. I want the money back.

Hallo, ich habe am Montag via Funid 75 Euro eingezahlt, und nichts bis dahin gespielt. Paar Stunden später wollte ich mich einloggen und es ging nicht mehr. Keine Erklärung was passiert sein soll. Natürlich habe ich meine korrekten Daten eingegeben. Davor habe ich immer problemlos auszahlen können. Von heute auf morgen das Konto zu. Es sind 75 Euro auf dem Konto. Ich möchte das Geld zurückbekommen.